Culture/Leadership with Seth
Doing the right thing even when there is a popular shortcut means, deciding early on what your organization stands for and not doing anything other that. The only way to get where you want to go is to stick with your culture.
“We get the culture we deserve.”
The journey that my team and I are on seem to part in different directions along the path. The journey I find myself and some on the team, is one of creating a luxury retail environment that differs from another. One that cherishes treating customers like a guest and crafting experiences that will have a lifetime of positive impact. This journey taken by some within the organization takes great means to accomplish. It’s not always the most comfortable choice to bake-in so much extra value, but the rewards are much justified. However, others in the organization draw the line of customer service much shorter. They take the easy shortcut to close the deal faster and move onto the next opportunity. The struggle I find in this is, how do I impact these individuals without being in a management position. Moreover, how do I impact an organization filled with cogs of compliance from such an entry-level position?
I feel some control must be given up to get close to my goal for the organization and in my personal career. To achieve success in crafting these customer service experience the organization must have leaders, not managers or cogs, this adds a lack of control. The core idea of the culture must be baked-into the company and its talent, so they can take the idea and make choices as leaders.